Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232866 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-01172 — 2020 East Grand Avenue, Lindenhurst IL, 60046

Jan 2, 2025 → Jul 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (Jul 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 21, 2026
150 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 22, 2026
1 business day (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025 Completed: Jul 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jul 21 Ready for Release ⏸ Paused 150 —
Jul 21 → Jul 21 Assigned ▶ Running 0 236
Jul 21 → Jul 22 Scheduled ▶ Running 1 237
Holding 387.2d (excluded)
Coordinators 2.0d
Billing 7.9d
✗ SLA Missed
Holding (excluded from total)
387.2 days
Coordinators
2.0 days
Billing
7.9 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jul 22, 2026 (162 days early)
📅
387.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
150.7d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed.
🔍 Technician Findings
Unit due for annual PM/CAL.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232866
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 151.0 business days
👷
▶
4 Technician Assigned Jul 21, 11:48 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 220d 21h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-07-22T20:00:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Jul 22, 4:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Alesi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 34m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Hannah Shaw Aug 3, 2:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 1h
🧾
▶
2 Invoice Created Aug 3, 2:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Eric Alesi
Scheduled
Jul 22, 4:00 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-269183

Work Details (3)

Name Type Status Qty Amount Date
WL-03303279 Labor Open 0.33333333333333 $0.00 Jul 22, 4:26 PM
WL-03303280 Labor Open 0.5 $194.25 Jul 22, 4:26 PM
WL-03303281 Travel Open 10 $0.00 Jul 22, 4:26 PM

Details