Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (258 biz days late)
Active: 279 biz days
Paused: 69 biz days
🕐 Clock stopped: Completed (May 26, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 4, 2026
54 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Entered
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 237 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 5 → Mar 26, 2026
15 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 237 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Mar 26 → May 26, 2026
42 business days (counted)
Running total: 279 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 26 → May 26, 2026
0 business days (counted)
Running total: 279 of ? biz days used
Created: Jan 2, 2025Completed: May 26, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 4
Ready for Release
⏸ Paused
54
—
Mar 4 → Mar 4
Assigned
▶ Running
0
236
Mar 4 → Mar 5
Scheduled
▶ Running
1
237
Mar 5 → Mar 5
Entered
▶ Running
0
237
Mar 5 → Mar 26
Ready for Release
⏸ Paused
15
—
Mar 26 → Mar 26
Assigned
▶ Running
0
237
Mar 26 → May 26
Scheduled
▶ Running
42
279
May 26 → May 26
Tech On Site
▶ Running
0
279
Holding306.6d (excluded)
Coordinators45.0d
Field Work0.9d
Billing5.0d
✗ SLA Missed
Holding(excluded from total)
306.6 days
Coordinators
45.0 days
Over SLA
Field Work
0.9 days
Billing
5.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 26, 2026 (219 days early)
📅
348.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
15 transitionsStatus Changes
⚠️
45.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay45.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
70.1d
Assigned
0.0d / 0.5d SLA
Scheduled
45.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.0d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/1 SRogers: Mileage corrected and moved back to closed.
6/1/26 Ycampos placing WO in WOC so tech can update mileage.
5/26 EForster: Kiosk not on site. Customer removed kiosk. Manager said it was having problems and they could not get anybody to come fix it so corporate told them to through it out.
🔧Work Performed
Scott Haak (store Mgr) said it was not working and they could not get anybody to come out to fix it so was told to remove it.
🔍Technician Findings
Kiosk no longer onsite.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.