📍 CVS - CVS-06662 — 711 W Mill St, Middletown IN, 47356
Jan 2, 2025 → Apr 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (220 biz days late)
Active: 241 biz days
Paused: 78 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 31, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 239 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 3 → Apr 10, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 13, 2026
1 business day (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 241 of ? biz days used
Created: Jan 2, 2025Completed: Apr 14, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 31
Ready for Release
⏸ Paused
73
—
Mar 31 → Mar 31
Assigned
▶ Running
0
236
Mar 31 → Apr 3
Scheduled
▶ Running
3
239
Apr 3 → Apr 3
Entered
▶ Running
0
239
Apr 3 → Apr 10
Ready for Release
⏸ Paused
5
—
Apr 10 → Apr 10
Assigned
▶ Running
0
239
Apr 10 → Apr 13
Scheduled
▶ Running
1
240
Apr 13 → Apr 14
Tech On Site
▶ Running
1
241
Holding315.8d (excluded)
Coordinators5.1d
Field Work0.5d
Billing16.9d
✗ SLA Missed
Holding(excluded from total)
315.8 days
Coordinators
5.1 days
Over SLA
Field Work
0.5 days
Billing
16.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Apr 14, 2026 (261 days early)
📅
318.8 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
16.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay16.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
79.3d
Scheduled
5.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/3/2026 CRamen tech unable to get to today. RFR.
🔧Work Performed
PM
🔍Technician Findings
System on
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.