📍 CVS - CVS-00575 — 259 West Main Street, Batavia NY, 14020
Jan 2, 2025 → Feb 12, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (216 biz days late)
Active: 237 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Feb 11, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 237 of ? biz days used
Created: Jan 2, 2025Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Feb 11
Ready for Release
⏸ Paused
40
—
Feb 11 → Feb 11
Assigned
▶ Running
0
236
Feb 11 → Feb 12
Scheduled
▶ Running
1
237
Feb 12 → Feb 12
Tech On Site
▶ Running
0
237
Holding277.2d (excluded)
Coordinators2.0d
Field Work0.5d
Billing10.0d
✗ SLA Missed
Holding(excluded from total)
277.2 days
Coordinators
2.0 days
Field Work
0.5 days
Billing
10.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Feb 13, 2026 (321 days early)
📅
277.6 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
10.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay10.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
40.7d
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration. Performed self test successfully.
🔍Technician Findings
Kiosk in service
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232878
Account: CVS
Customer Case Number:
Location: CVS - CVS-00575
Address: 259 West Main Street, Batavia, NY 14020
Manufacturer:
Model #: LC300-15
Serial #: 300-002906
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-02-12