Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (226 biz days late)
Active: 247 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Aug 13, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Aug 10, 2026
8 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 10 → Aug 13, 2026
3 business days (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 247 of ? biz days used
Created: Jan 2, 2025Completed: Aug 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 29
Ready for Release
⏸ Paused
156
—
Jul 29 → Aug 10
Assigned
▶ Running
8
244
Aug 10 → Aug 13
Scheduled
▶ Running
3
247
Aug 13 → Aug 13
Tech On Site
▶ Running
0
247
Holding393.2d (excluded)
Coordinators12.2d
Field Work0.6d
✗ SLA Missed
Holding(excluded from total)
393.2 days
Coordinators
12.2 days
Over SLA
Field Work
0.6 days
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Aug 14, 2026 (139 days early)
📅
403.6 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
9.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Closed • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay9.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
156.7d
Assigned
8.4d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
8/13/26 PC- PM
Technician Findings upon arrival: Found store is closed.
Actions Taken/Work Performed: Store is closed
Final Resolution: Store is closed.
🔍Technician Findings
8/13/26 PC- PM
Technician Findings upon arrival: Found store is closed.
Actions Taken/Work Performed: Store is closed
Final Resolution: Store is closed.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
📞
Call
Completed Aug 13, 2026
Upon arriving at the site, the field technician reported that the location specified in the work order could no longer be found at the provided address. The technician verified the address upon arrival but was unable to locate the designated site or equipment associated with the work order.