📍 CVS - CVS-06688 — 820 West Ohio Street, Rockville IN, 47872
Jan 2, 2025 → Mar 18, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (217 biz days late)
Active: 238 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 16, 2026
62 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 17, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 238 of ? biz days used
Created: Jan 2, 2025Completed: Mar 18, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 16
Ready for Release
⏸ Paused
62
—
Mar 16 → Mar 16
Assigned
▶ Running
0
236
Mar 16 → Mar 17
Scheduled
▶ Running
1
237
Mar 17 → Mar 18
Tech On Site
▶ Running
1
238
Holding299.2d (excluded)
Coordinators1.8d
Field Work1.6d
Billing10.0d
✗ SLA Missed
Holding(excluded from total)
299.2 days
Coordinators
1.8 days
Field Work
1.6 days
Over SLA
Billing
10.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Mar 18, 2026 (288 days early)
📅
300.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
62.7d
Scheduled
1.8d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3.19.26 hshaw - missing PM checklist
🔧Work Performed
PM
🔍Technician Findings
System on
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.