📍 CVS - CVS-01084 — 114 South Long Beach Avenue, Freeport NY, 11520
Jan 2, 2025 → Present
⛔ Blocked
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 373 biz days overdue
Active: 393 biz days
Paused: 11 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Dec 30, 2025
11 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 26, 2026
17 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 253 of ? biz days used
140d
▶ Clock Running
Status: On Hold
Jan 26 → Aug 14, 2026
140 business days (counted)
Running total: 393 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Dec 30
Ready for Release
⏸ Paused
11
—
Dec 30 → Dec 30
Assigned
▶ Running
0
236
Dec 30 → Jan 26
Scheduled
▶ Running
17
253
Jan 26 → Jan 26
Entered
▶ Running
0
253
Jan 26 → Aug 14
On Hold
▶ Running
140
393
Holding248.2d (excluded)
Coordinators17.9d
⚠ Overdue
Holding(excluded from total)
248.2 days
Coordinators
17.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
404.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
3 transitionsStatus Changes
⚠️
15.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
On Hold • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay15.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
11.7d
Scheduled
17.9d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:15 PM
Work Order:WO-01232891
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM