Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232912 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-05156 — 18351 W 119Th St, Olathe KS, 66061

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 222 biz days overdue
Active: 242 biz days
Paused: 162 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 15, 2026
84 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 23, 2026
6 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 242 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Jul 29, 2026
66 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Entered
Jul 29 → Jul 29, 2026
0 business days (counted)
Running total: 242 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 29 → Aug 14, 2026
12 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Apr 15 Ready for Release ⏸ Paused 84 —
Apr 15 → Apr 15 Assigned ▶ Running 0 236
Apr 15 → Apr 23 Scheduled ▶ Running 6 242
Apr 23 → Apr 23 Entered ▶ Running 0 242
Apr 23 → Jul 29 Ready for Release ⏸ Paused 66 —
Jul 29 → Jul 29 Assigned ▶ Running 0 242
Jul 29 → Jul 29 Scheduled ▶ Running 0 242
Jul 29 → Jul 29 Entered ▶ Running 0 242
Jul 29 → Aug 14 Ready for Release ⏸ Paused 12 —
Holding 387.7d (excluded)
Coordinators 7.1d
⚠ Overdue
Holding (excluded from total)
387.7 days
Coordinators
7.1 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
151.2d
Assigned
0.1d / 0.5d SLA
Scheduled
7.1d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232912
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 85.0 business days
👷
▶
2 Technician Assigned Apr 15, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 124d 0h
🗓️
▶
2 Status: Scheduled Apr 15, 3:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-22T15:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 16, 3:18 PM
Scheduled For: 2026-04-27T15:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 10:14 AM
Scheduled For: 2026-04-28T15:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 20, 11:31 AM
Scheduled For: 2026-05-01T15:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 22, 11:25 AM
Scheduled For: 2026-04-29T15:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 4:21 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 8d 1h, 0m
🚨 67.0 business days
👷
▶
2 Technician Assigned Jul 29, 9:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 96d 17h
🗓️
▶
2 Status: Scheduled Jul 29, 9:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-11T17:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Jul 29, 1:26 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3h 40m

Bottlenecks

Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
N/A

Details