Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232919 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-00080 — 2306 Rr 620 South, Lakeway TX, 78734

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 242 biz days overdue
Active: 262 biz days
Paused: 142 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 20, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 17, 2026
19 business days (counted)
Running total: 255 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 258 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 258 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Mar 25, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 262 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 15, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 262 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Aug 14, 2026
84 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 20 Ready for Release ⏸ Paused 24 —
Jan 20 → Jan 20 Assigned ▶ Running 0 236
Jan 20 → Feb 17 Scheduled ▶ Running 19 255
Feb 17 → Feb 22 Reschedule ▶ Running 3 258
Feb 22 → Feb 22 Entered ▶ Running 0 258
Feb 22 → Mar 25 Ready for Release ⏸ Paused 23 —
Mar 25 → Mar 31 Assigned ▶ Running 4 262
Mar 31 → Mar 31 Entered ▶ Running 0 262
Mar 31 → Apr 15 Ready for Release ⏸ Paused 11 —
Apr 15 → Apr 15 Assigned ▶ Running 0 262
Apr 15 → Apr 15 Scheduled ▶ Running 0 262
Apr 15 → Apr 15 Entered ▶ Running 0 262
Apr 15 → Aug 14 Ready for Release ⏸ Paused 84 —
Holding 296.2d (excluded)
Coordinators 28.5d
⚠ Overdue
Holding (excluded from total)
296.2 days
Coordinators
28.5 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
23.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 23.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
59.7d
Assigned
4.3d / 0.5d SLA
Scheduled
20.2d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232919
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 25.0 business days
👷
▶
2 Status: Assigned Jan 20, 9:51 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Anthony Wirth
🗓️
▶
3 Status: Scheduled Jan 20, 9:57 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T16:30:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 9:41 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-29T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:47 AM
Scheduled For: 2026-02-04T19:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 5, 7:59 AM
Scheduled For: 2026-02-27T20:00:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 17, 9:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 27d 23h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:21 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 13h, 0m
🚨 23.0 business days
👷
▶
2 Technician Assigned Mar 25, 11:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 31d 11h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 10h, 0m
🚨 12.3 business days
👷
▶
4 Technician Assigned Apr 15, 2:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 15d 16h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-22T20:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 4:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1h 51m, 0m

Bottlenecks

Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
N/A

Details