Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232934 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-02027 — 251-21 Jamaica Avenue, Bellerose NY, 11426

Jan 2, 2025 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 357 biz days overdue
Active: 377 biz days
Paused: 27 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 23, 2026
27 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 236 of ? biz days used
141d
▶ Clock Running
Status: On Hold
Jan 23 → Aug 14, 2026
141 business days (counted)
Running total: 377 of ? biz days used
Created: Jan 2, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 23 Ready for Release ⏸ Paused 27 —
Jan 23 → Jan 23 Assigned ▶ Running 0 236
Jan 23 → Jan 23 Scheduled ▶ Running 0 236
Jan 23 → Jan 23 Entered ▶ Running 0 236
Jan 23 → Aug 14 On Hold ▶ Running 141 377
Holding 264.2d (excluded)
Coordinators 0.1d
⚠ Overdue
Holding (excluded from total)
264.2 days
Coordinators
0.1 days
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
On Hold • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
27.7d
Scheduled
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232934
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 28.0 business days
👷
▶
3 Status: Assigned Jan 23, 8:33 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Trost
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-26T18:00:00.000+0000
🆕
Status: Entered by Kourtney Smith Jan 23, 9:36 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 1h 2m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
N/A

Details