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WO-01232940 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08144 — 46960 Van Dyke, Shelby Township MI, 48317

Jan 2, 2025 → Jul 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (220 biz days late)
Active: 241 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Jul 27, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 1, 2026
96 business days (not counted)
▶ Clock Running
Status: Assigned
May 1 → May 1, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 4, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Reschedule
May 4 → May 6, 2026
2 business days (counted)
Running total: 239 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → Jun 19, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 22, 2026
1 business day (counted)
Running total: 240 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jun 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 240 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jul 24, 2026
23 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 27, 2026
1 business day (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 27 → Jul 27, 2026
0 business days (counted)
Running total: 241 of ? biz days used
Created: Jan 2, 2025 Completed: Jul 27, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → May 1 Ready for Release ⏸ Paused 96 —
May 1 → May 1 Assigned ▶ Running 0 236
May 1 → May 4 Scheduled ▶ Running 1 237
May 4 → May 6 Reschedule ▶ Running 2 239
May 6 → Jun 19 Ready for Release ⏸ Paused 30 —
Jun 19 → Jun 19 Assigned ▶ Running 0 239
Jun 19 → Jun 22 Scheduled ▶ Running 1 240
Jun 22 → Jun 22 Ready for Release ⏸ Paused 0 —
Jun 22 → Jun 22 Entered ▶ Running 0 240
Jun 22 → Jul 24 Ready for Release ⏸ Paused 23 —
Jul 24 → Jul 24 Assigned ▶ Running 0 240
Jul 24 → Jul 27 Scheduled ▶ Running 1 241
Jul 27 → Jul 27 Tech On Site ▶ Running 0 241
Holding 386.2d (excluded)
Coordinators 8.0d
Field Work 0.2d
Billing 6.0d
✗ SLA Missed
Holding (excluded from total)
386.2 days
Coordinators
8.0 days
Over SLA
Field Work
0.2 days
Billing
6.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jul 27, 2026 (157 days early)
📅
390.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
12 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
149.8d
Scheduled
5.0d / 2.0d SLA
Reschedule
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/22/2026 CRamen Per LYoder in scheduling meeting that tech advised he was getting vehicle maintenanced and this needs to be rescheduled/back into R4R

🔧 Work Performed
07/27/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍 Technician Findings
Kiosk is fully operational.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232940
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 96.0 business days
👷
▶
3 Technician Assigned Apr 30, 8:20 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 139d 6h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-01T15:00:00.000+0000
⏳ 2.5 business days
🔄
Status: Reschedule by Lawrence Yoder May 4, 11:07 AM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 14h
⏳ 3.0 business days
✅
Status: Ready for Release by Rhea Berry May 6, 4:51 PM
From: Reschedule
To: Ready for Release
Duration in Previous: 2d 5h
🚨 30.9 business days
👷
▶
3 Technician Assigned Jun 19, 5:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 44d 0h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-22T17:30:00.000+0000
⏳ 1.0 business days
✅
Status: Ready for Release by Charles Ramen Jun 22, 3:10 PM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 2d 21h, 0m
🚨 24.0 business days
👷
▶
3 Technician Assigned Jul 24, 11:19 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 31d 20h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-07-27T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Jul 27, 8:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
⏱️
3x Labor Added Jul 27, 8:28 AM
Type: Labor, Travel
Status: Open
Qty: 1, 54
✔️
Status: Completed by MICHAEL HUFFMAN Jul 27, 9:46 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 38m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 27, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 27m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw Aug 3, 2:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 4h
🧾
▶
2 Invoice Created Aug 3, 2:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m

Bottlenecks

Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
Jul 27, 9:00 AM
Created
Jan 2, 3:15 PM
Invoice #
SM-269183

Work Details (3)

Name Type Status Qty Amount Date
WL-03308266 Labor Open 1 $0.00 Jul 27, 8:28 AM
WL-03308267 Labor Open 1 $194.25 Jul 27, 8:28 AM
WL-03308268 Travel Open 54 $0.00 Jul 27, 8:28 AM

Details