Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (219 biz days late)
Active: 240 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Apr 16, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 10, 2026
81 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 16, 2026
4 business days (counted)
Running total: 240 of ? biz days used
Created: Jan 2, 2025Completed: Apr 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 10
Ready for Release
⏸ Paused
81
—
Apr 10 → Apr 10
Assigned
▶ Running
0
236
Apr 10 → Apr 16
Scheduled
▶ Running
4
240
Holding318.2d (excluded)
Coordinators4.4d
Billing16.0d
✗ SLA Missed
Holding(excluded from total)
318.2 days
Coordinators
4.4 days
Over SLA
Billing
16.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Apr 16, 2026 (259 days early)
📅
320.9 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
14.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay14.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
81.7d
Scheduled
4.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
1.1d
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4.16.26 hshaw - missing mileage both ways
Hshaw - updated SN# 550-0000037 per picture attached
🔧Work Performed
On arrival, 550-0000037 90550.
unit up and running. led's illuminating cabinet in good shape.
corner wire guard not in place. will create followup.
unit otherwise passes functional testing.
🔍Technician Findings
On arrival, 550-0000037 90550.
unit up and running. led's illuminating cabinet in good shape.
corner wire guard not in place. will create followup.
unit otherwise passes functional testing.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.