📍 CVS - CVS-01497 — 21676 Great Mills Road, Lexington Park MD, 20653
Jan 2, 2025 → Aug 7, 2026
🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (222 biz days late)
Active: 243 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Aug 7, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 29, 2026
156 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 29 → Jul 30, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 30 → Aug 7, 2026
6 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 2, 2025Completed: Aug 7, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 29
Ready for Release
⏸ Paused
156
—
Jul 29 → Jul 30
Assigned
▶ Running
1
237
Jul 30 → Aug 7
Scheduled
▶ Running
6
243
Aug 7 → Aug 7
Tech On Site
▶ Running
0
243
Holding393.2d (excluded)
Coordinators8.4d
Field Work1.0d
✗ SLA Missed
Holding(excluded from total)
393.2 days
Coordinators
8.4 days
Over SLA
Field Work
1.0 days
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
399.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
7 transitionsStatus Changes
⚠️
6.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay6.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
156.7d
Assigned
1.4d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
8/7/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full CVS PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
8/7/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full CVS PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.