Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (221 biz days late)
Active: 242 biz days
Paused: 65 biz days
🕐 Clock stopped: Tech Off Site (Mar 27, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸24d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 20, 2026
24 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Jan 20 → Mar 19, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 19 → Mar 19, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 19 → Mar 26, 2026
5 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 242 of ? biz days used
Created: Jan 2, 2025Tech Off Site: Mar 27, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jan 20
Ready for Release
⏸ Paused
24
—
Jan 20 → Jan 20
Assigned
▶ Running
0
236
Jan 20 → Mar 19
Ready for Release
⏸ Paused
41
—
Mar 19 → Mar 19
Assigned
▶ Running
0
236
Mar 19 → Mar 26
Scheduled
▶ Running
5
241
Mar 26 → Mar 27
Tech On Site
▶ Running
1
242
Holding303.2d (excluded)
Coordinators5.5d
Field Work2.3d
Billing3.0d
✗ SLA Missed
Holding(excluded from total)
303.2 days
Coordinators
5.5 days
Over SLA
Field Work
2.3 days
Over SLA
Billing
3.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Mar 28, 2026 (278 days early)
📅
307.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
5.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Curtis Sprague — scheduling delays attributed to technician, not coordinators
Visit 1Mar 26, 2026
Visit 2Mar 27, 2026
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
66.7d
Assigned
0.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/27/26 CDempsey- Contacting Curtis about Serviced wo needing to be closed.
🔧Work Performed
Performed PM, wiped down kiosk.
🔍Technician Findings
Located unit listed on WO. Unit was fully functional with no damage on arrival.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.