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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233002 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-04372 — 4280 Mitt Lary Road, Northport AL, 35475

Jan 2, 2025 → Apr 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (224 biz days late)
Active: 245 biz days
Paused: 85 biz days
🕐 Clock stopped: Completed (Apr 29, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 16, 2026
85 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 29, 2026
9 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Completed
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Closed
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
Created: Jan 2, 2025 Completed: Apr 29, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Apr 16 Ready for Release ⏸ Paused 85 —
Apr 16 → Apr 29 Scheduled ▶ Running 9 245
Apr 29 → Apr 29 Tech On Site ▶ Running 0 245
Apr 29 → Apr 29 Completed ▶ Running 0 245
Apr 29 → Apr 29 Closed ▶ Running 0 245
Apr 29 → Apr 29 Reschedule ▶ Running 0 245
Holding 322.2d (excluded)
Coordinators 10.1d
Field Work 0.1d
Billing 6.1d
✗ SLA Missed
Holding (excluded from total)
322.2 days
Coordinators
10.1 days
Over SLA
Field Work
0.1 days
Billing
6.1 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Apr 29, 2026 (246 days early)
📅
330.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
85.7d
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Reschedule
0.1d / 2.0d SLA
WO Correction Needed
0.2d
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/30/26 crw Completed Work on wrong WO. Completed and Closed WO before realizing on wrong WO.


4.30.26 hshaw - FSR form missing Cust signature & clarify the FU note

4/29/26 AJinerson - tech requested to have WO opened back from closed status, correction needed.

🔧 Work Performed
Completed PM Service.
🔍 Technician Findings
KIosk is operational
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01233002
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 86.0 business days
👷
▶
4 Technician Assigned Apr 16, 12:11 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 124d 22h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-22T15:15:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-23T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 3:26 PM
Scheduled For: 2026-04-30T15:30:00.000+0000, 2026-04-29T15:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 22, 3:59 PM
Scheduled For: 2026-04-29T14:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Apr 27, 3:03 PM
Scheduled For: 2026-04-30T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 28, 8:58 AM
Scheduled For: 2026-04-30T15:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Apr 29, 9:06 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-04-29T14:00:00.000+0000, 2026-04-29T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Apr 29, 9:11 AM
Scheduled For: 2026-04-29T15:00:00.000+0000, 2026-04-29T17:30:00.000+0000, 2026-04-29T16:30:00.000+0000
🔧
Status: Tech On Site by Craig Walker Apr 29, 12:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
✔️
Status: Completed by Craig Walker Apr 29, 12:26 PM
From: Tech On Site
To: Completed
Duration in Previous: 16m
🏁
Status: Closed by Craig Walker Apr 29, 12:36 PM
From: Completed
To: Closed
Duration in Previous: 9m
🔄
Status: Reschedule by Abby Jinerson Apr 29, 2:34 PM
From: Closed
To: Reschedule
Duration in Previous: 1h 57m
⏱️
▶
3 3x Labor Added Apr 29, 3:13 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Craig Walker
From: Reschedule
To: Completed
Duration in Previous: 39m
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Hannah Shaw Apr 30, 10:21 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 5m
🏁
Status: Closed by Craig Walker Apr 30, 12:03 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 41m
📄
Status: Ready to Bill by Hannah Shaw Apr 30, 12:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19m
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw May 4, 12:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 0h
⏳ 3.0 business days
🧾
▶
2 Invoice Created May 6, 12:40 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 23h

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Craig Walker
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
SM-260917

Work Details (3)

Name Type Status Qty Amount Date
WL-03205580 Labor Open 0.5 $0.00 Apr 29, 3:13 PM
WL-03205581 Labor Open 1 $194.25 Apr 29, 3:13 PM
WL-03205582 Travel Open 3 $0.00 Apr 29, 3:13 PM

Details