📍 CVS - CVS-01188 — 101 South Main Street, Old Forge PA, 18518
Jan 2, 2025 → May 13, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (228 biz days late)
Active: 249 biz days
Paused: 92 biz days
🕐 Clock stopped: Completed (May 14, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 27, 2026
92 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → May 14, 2026
13 business days (counted)
Running total: 249 of ? biz days used
Created: Jan 2, 2025Completed: May 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 27
Ready for Release
⏸ Paused
92
—
Apr 27 → Apr 27
Assigned
▶ Running
0
236
Apr 27 → May 14
Scheduled
▶ Running
13
249
Holding329.2d (excluded)
Coordinators13.2d
Billing14.0d
✗ SLA Missed
Holding(excluded from total)
329.2 days
Coordinators
13.2 days
Over SLA
Billing
14.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 14, 2026 (231 days early)
📅
340.7 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
24.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay24.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
92.7d
Scheduled
13.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Performed BP tests, check pressure leakage, and stop button
Excessive air leak down, pressure drops too fast.
PM fails
Service Display Pod required replacement
🔍Technician Findings
Excessive air leak down, pressure drops too fast
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233017
Account: CVS
Customer Case Number:
Location: CVS - CVS-01188
Address: 101 South Main Street, Old Forge, PA 18518
Manufacturer:
Model #: LC300-15
Serial #: 300-003919
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-04-30 17:00:00