📍 CVS - CVS-06878 — 617 West 6Th Street, Jasper IN, 47546
Jan 2, 2025 → Jun 25, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (215 biz days late)
Active: 236 biz days
Paused: 133 biz days
🕐 Clock stopped: Canceled (Jun 25, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jun 25, 2026
133 business days (not counted)
Created: Jan 2, 2025Canceled: Jun 25, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jun 25
Ready for Release
⏸ Paused
133
—
Holding370.2d (excluded)
✗ SLA Missed
Holding(excluded from total)
370.2 days
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jun 25, 2026 (189 days early)
📅
369.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
133.7d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/25/2026 SRobinson- Adding to repair WO-01389008.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:15 PM
Work Order:WO-01233020
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:343d 21h
🚨134.0 business days
🚫
Status: Canceled by Shelby RobinsonJun 25, 1:04 PM