Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (219 biz days late)
Active: 240 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Jun 22, 2026)
▶ Clock Running
Status: Created
Jan 2 → Jan 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 3 → Jan 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 3 → Jan 9, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
231d
▶ Clock Running
Status: On Hold
Jan 9 → Dec 12, 2025
231 business days (counted)
Running total: 236 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 1, 2026
96 business days (not counted)
▶ Clock Running
Status: Assigned
May 1 → May 1, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
May 1 → May 4, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Reschedule
May 4 → May 6, 2026
2 business days (counted)
Running total: 239 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
May 6 → Jun 19, 2026
30 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 19 → Jun 19, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 19 → Jun 22, 2026
1 business day (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 240 of ? biz days used
Created: Jan 2, 2025Completed: Jun 22, 2026
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 3
Created
▶ Running
1
1
Jan 3 → Jan 3
Assigned
▶ Running
0
1
Jan 3 → Jan 9
Scheduled
▶ Running
4
5
Jan 9 → Jan 9
Entered
▶ Running
0
5
Jan 9 → Dec 12
On Hold
▶ Running
231
236
Dec 12 → May 1
Ready for Release
⏸ Paused
96
—
May 1 → May 1
Assigned
▶ Running
0
236
May 1 → May 4
Scheduled
▶ Running
1
237
May 4 → May 6
Reschedule
▶ Running
2
239
May 6 → Jun 19
Ready for Release
⏸ Paused
30
—
Jun 19 → Jun 19
Assigned
▶ Running
0
239
Jun 19 → Jun 22
Scheduled
▶ Running
1
240
Jun 22 → Jun 22
Tech On Site
▶ Running
0
240
Holding359.6d (excluded)
Coordinators11.0d
Field Work0.2d
Billing9.0d
✗ SLA Missed
Holding(excluded from total)
359.6 days
Coordinators
11.0 days
Over SLA
Field Work
0.2 days
Billing
9.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jun 22, 2026 (192 days early)
📅
366.5 daysTotal Age
⏱️
232.0d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
11.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay232.0 days stuck in "On Hold"
⏱️
Total Delay11.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
233.5d
Scheduled
8.0d / 2.0d SLA
Ready for Release
126.2d
Reschedule
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
8.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
06/22/2026 Mike Huffman. Completed the PM and checklist. Completed the Field Service Report and obtained customer signature.
🔍Technician Findings
Kiosk is fully operational
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.