Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (257 biz days late)
Active: 278 biz days
Paused: 113 biz days
🕐 Clock stopped: Completed (Jul 28, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 20, 2026
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 9, 2026
14 business days (counted)
Running total: 250 of ? biz days used
▶ Clock Running
Status: Entered
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 250 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Apr 9 → Jun 15, 2026
46 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 15 → Jul 24, 2026
27 business days (counted)
Running total: 277 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 277 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Jul 27, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Jul 27 → Jul 28, 2026
1 business day (counted)
Running total: 278 of ? biz days used
Created: Jan 2, 2025Completed: Jul 28, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 20
Ready for Release
⏸ Paused
66
—
Mar 20 → Apr 9
Scheduled
▶ Running
14
250
Apr 9 → Apr 9
Entered
▶ Running
0
250
Apr 9 → Jun 15
Ready for Release
⏸ Paused
46
—
Jun 15 → Jul 24
Scheduled
▶ Running
27
277
Jul 24 → Jul 24
Entered
▶ Running
0
277
Jul 24 → Jul 27
Ready for Release
⏸ Paused
1
—
Jul 27 → Jul 28
Scheduled
▶ Running
1
278
Holding352.2d (excluded)
Coordinators44.3d
Billing4.0d
✗ SLA Missed
Holding(excluded from total)
352.2 days
Coordinators
44.3 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 28, 2026 (156 days early)
📅
391.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
42.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay42.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
115.7d
Scheduled
44.3d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/24/26 AJinerson - FSE covering GE next week now and unable to service PMs. Clearing tech name and placing back into RFR.
4/9/26 AJinerson - FSE unable to complete PM on scheduled date. Clearing tech name and placing back into RFR.
🔧Work Performed
Completed Peventative Maintenance.
🔍Technician Findings
Customer using kiosk on arrival.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.u