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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233090 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06377 — 920 North Main Street, Madisonville KY, 42431

Jan 2, 2025 → Oct 4, 2026

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (257 biz days late)
Active: 278 biz days
Paused: 161 biz days
🕐 Clock stopped: Completed (Oct 5, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 9, 2026
17 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 253 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Feb 9 → May 6, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 11, 2026
3 business days (counted)
Running total: 256 of ? biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 256 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
May 11 → Sep 2, 2026
79 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 28, 2026
17 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 28 → Sep 28, 2026
0 business days (counted)
Running total: 273 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 28 → Oct 2, 2026
4 business days (counted)
Running total: 277 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 5, 2026
1 business day (counted)
Running total: 278 of ? biz days used
Created: Jan 2, 2025 Completed: Oct 5, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 14 Ready for Release ⏸ Paused 21 —
Jan 14 → Jan 14 Assigned ▶ Running 0 236
Jan 14 → Feb 9 Scheduled ▶ Running 17 253
Feb 9 → Feb 9 Reschedule ▶ Running 0 253
Feb 9 → Feb 9 Entered ▶ Running 0 253
Feb 9 → May 6 Ready for Release ⏸ Paused 61 —
May 6 → May 6 Assigned ▶ Running 0 253
May 6 → May 11 Scheduled ▶ Running 3 256
May 11 → May 11 Entered ▶ Running 0 256
May 11 → Sep 2 Ready for Release ⏸ Paused 79 —
Sep 2 → Sep 28 Ready for Scheduling ▶ Running 17 273
Sep 28 → Sep 28 Assigned ▶ Running 0 273
Sep 28 → Oct 2 Scheduled ▶ Running 4 277
Oct 2 → Oct 5 Tech On Site ▶ Running 1 278
Holding 399.8d (excluded)
Coordinators 44.5d
Field Work 1.2d
✗ SLA Missed
Holding (excluded from total)
399.8 days
Coordinators
44.5 days
Over SLA
Field Work
1.2 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (70 days left)
📅
439.0 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
14 transitions Status Changes
⚠️
37.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 37.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
163.4d
Scheduled
26.4d / 2.0d SLA
Reschedule
0.5d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
17.5d / 1.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26 RBerry- Placed WO back in RFR.


2/9/26 CDempsey- tech didn't get to this kiosk wo. Putting in Reschedule.

🔧 Work Performed
PM Completed
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01233090
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 22.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 32d 21h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 16, 11:02 AM
Scheduled For: 2026-01-27T19:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 10:12 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 5:30 PM
Scheduled For: 2026-01-29T18:30:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 9:23 AM
Scheduled For: 2026-02-06T18:30:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Craig Dempsey Feb 9, 9:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 25d 22h
🆕
Status: Entered by Rhea Berry Feb 9, 1:50 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 19m, 0m
🚨 62.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 85d 18h
📅
▶
2 Dispatch Scheduled May 6, 9:31 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 8m
⏳ 4.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 11, 10:49 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 1h, 0m
🚨 80.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 3:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 114d 4h
🚨 18.0 business days
👷
▶
4 Status: Assigned Sep 28, 4:38 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Brian Williams
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-02T17:30:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 1, 5:04 PM
Scheduled For: 2026-10-02T20:00:00.000+0000
🔧
Status: Tech On Site by Brian Williams Oct 2, 2:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 21h
⏳ 1.0 business days
🚗
Travel Added Oct 4, 9:43 PM
Type: Travel
Status: Open
Qty: 25
⏱️
2x Labor Added Oct 4, 10:06 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Brian Williams Oct 4, 11:49 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Brian Williams Oct 4, 11:57 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Timothy Amburgey Oct 5, 8:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 50m

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready for Scheduling
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brian Williams
Scheduled
Oct 2, 4:00 PM
Created
Jan 2, 3:15 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03413518 Travel Open 25 $0.00 Oct 4, 9:43 PM
WL-03413524 Labor Open 1 $0.00 Oct 4, 10:06 PM
WL-03413525 Labor Open 1 $194.25 Oct 4, 10:06 PM

Details