Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233100 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-05663 — 6244 Brookside Boulevard, Kansas City MO, 64113

Jan 2, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 216 biz days overdue
Active: 236 biz days
Paused: 168 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 15, 2026
84 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Apr 15 → Aug 14, 2026
84 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Apr 15 Ready for Release ⏸ Paused 84 —
Apr 15 → Apr 15 Assigned ▶ Running 0 236
Apr 15 → Apr 15 Entered ▶ Running 0 236
Apr 15 → Aug 14 Ready for Release ⏸ Paused 84 —
Holding 321.2d (excluded)
Coordinators 0.0d
⚠ Overdue
Holding (excluded from total)
321.2 days
Coordinators
0.0 days
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Release • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
84.7d
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01233100
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 85.0 business days
👷
▶
2 Technician Assigned Apr 15, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 124d 0h
🆕
Status: Entered by Kaitlyn Kelch Apr 15, 3:06 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 21m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:15 PM
Invoice #
N/A

Details