Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (319 biz days late)
Active: 340 biz days
Paused: 82 biz days
🕐 Clock stopped: Completed (Sep 10, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 10, 2026
58 business days (not counted)
95d
▶ Clock Running
Status: Scheduled
Mar 10 → Jul 24, 2026
95 business days (counted)
Running total: 331 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 331 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Aug 25, 2026
22 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 331 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 332 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 332 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 26 → Aug 28, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 332 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 10, 2026
8 business days (counted)
Running total: 340 of ? biz days used
Created: Jan 2, 2025Completed: Sep 10, 2026
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 10
Ready for Release
⏸ Paused
58
—
Mar 10 → Jul 24
Scheduled
▶ Running
95
331
Jul 24 → Jul 24
Entered
▶ Running
0
331
Jul 24 → Aug 25
Ready for Release
⏸ Paused
22
—
Aug 25 → Aug 25
Assigned
▶ Running
0
331
Aug 25 → Aug 26
Scheduled
▶ Running
1
332
Aug 26 → Aug 26
Entered
▶ Running
0
332
Aug 26 → Aug 28
Ready for Release
⏸ Paused
2
—
Aug 28 → Aug 28
Assigned
▶ Running
0
332
Aug 28 → Sep 10
Scheduled
▶ Running
8
340
Holding321.2d (excluded)
Coordinators105.9d
Field Work0.0d
Billing17.9d
✗ SLA Missed
Holding(excluded from total)
321.2 days
Coordinators
105.9 days
Over SLA
Field Work
0.0 days
Billing
17.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Sep 10, 2026 (112 days early)
📅
421.6 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
116.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay116.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
84.7d
Scheduled
105.9d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
17.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/26/26- BBaggett- clearing off techs schedule due to repair coming in. Placing back into RFR.
7/24/26 AJinerson - FSE covering GE next week now and unable to service PMs. Clearing tech name and placing back into RFR.
🔧Work Performed
Performed 2026 annual Preventative Maintenance.
🔍Technician Findings
2026 annual Preventative Maintenance.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.