Last business day of January 2025 · Target: Jan 31, 2025
⚠ 216 biz days overdue
Active: 236 biz days
Paused: 168 biz days
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
231d
▶ Clock Running
Status: On Hold
Jan 9 → Dec 12, 2025
231 business days (counted)
Running total: 236 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Aug 14, 2026
168 business days (not counted)
Created: Jan 2, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Jan 2
Created
▶ Running
0
0
Jan 2 → Jan 2
Assigned
▶ Running
0
0
Jan 2 → Jan 9
Scheduled
▶ Running
5
5
Jan 9 → Jan 9
Entered
▶ Running
0
5
Jan 9 → Dec 12
On Hold
▶ Running
231
236
Dec 12 → Aug 14
Ready for Release
⏸ Paused
168
—
Holding231.9d (excluded)
Coordinators5.4d
⚠ Overdue
Holding(excluded from total)
231.9 days
Coordinators
5.4 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
404.5 daysTotal Age
⏱️
231.8d in On HoldLongest Stage
🔄
3 transitionsStatus Changes
⚠️
3.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 588 days old
🚨
Primary Delay231.8 days stuck in "On Hold"
⏱️
Total Delay3.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
231.9d
Scheduled
5.4d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.