Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (221 biz days late)
Active: 242 biz days
Paused: 109 biz days
🕐 Clock stopped: Invoiced (May 29, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → May 20, 2026
109 business days (not counted)
▶ Clock Running
Status: Assigned
May 20 → May 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
May 20 → May 29, 2026
6 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 29, 2026
0 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Completed
May 29 → May 29, 2026
0 business days (counted)
Running total: 242 of ? biz days used
Created: Jan 2, 2025Invoiced: May 29, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → May 20
Ready for Release
⏸ Paused
109
—
May 20 → May 20
Assigned
▶ Running
0
236
May 20 → May 29
Scheduled
▶ Running
6
242
May 29 → May 29
Tech On Site
▶ Running
0
242
May 29 → May 29
Completed
▶ Running
0
242
Holding346.2d (excluded)
Coordinators7.0d
Field Work0.7d
Incomplete0.0d (excluded)
Billing3.0d
✗ SLA Missed
Holding(excluded from total)
346.2 days
Coordinators
7.0 days
Over SLA
Field Work
0.7 days
Incomplete(excluded from total)
0.0 days
Billing
3.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 29, 2026 (216 days early)
📅
351.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
7.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay7.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
109.7d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed preventative maintenance and cleaned kiosk. Verified blood pressure calibration. Performed self test successfully.
🔍Technician Findings
Kiosk in service b
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.