Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233218 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-00718 — 24-36 Pershing Drive, Ansonia CT, 06401

Jan 2, 2025 → Jan 5, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Jan 5)
⏸ 18d excluded (parts wait + holding)
✗ SLA Missed (321d late)
Holding 259.2d (excluded)
Coordinators 4.3d
Field Work 0.1d
Billing 20.7d
✗ SLA Missed
Holding (excluded from total)
259.2 days
Coordinators
4.3 days
Over SLA
Field Work
0.1 days
Billing
20.7 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jan 5, 2026 (360 days early)
📅
262.5 days Total Age
⏱️
246.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 246.5 days stuck in "On Hold"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
12.7d
Scheduled
4.3d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
20.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
**PM Completed **Function tested **Wiped down kiosk with disinfectant cleaner **Check and tested BP for leakage and over pressure switch. **Calibrated unit **Checked power cord condition. **Confirm plexi board is not broken and ads are current.
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01233218
Type: Preventive Maintenance
Priority: PSM
🚨 247.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 13.0 business days
👷
▶
3 Technician Assigned Dec 30, 4:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 18d 3h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-02T18:00:00.000+0000
⏳ 3.9 business days
🚗
5x Travel Added Jan 2, 2:50 PM
Type: Travel, Labor
Status: Open
Qty: 30, 0.75, 0.5, 10, 1.5
⏳ 2.0 business days
✔️
Status: Completed by Shawn Rogers Jan 5, 8:25 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 15h
🏁
Status: Closed by Luis Torres Jan 5, 8:56 AM
From: Completed
To: Closed
Duration in Previous: 31m
📄
Status: Ready to Bill by Hannah Shaw Jan 5, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 22m
🚨 21.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 28d 2h
🧾
▶
2 Invoice Created Feb 2, 4:06 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 20.7 business days (threshold: 1.0 business days)
Exceeded by 19.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Jan 2, 1:00 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-252831

Work Details (5)

Name Type Status Qty Amount Date
WL-03052636 Travel Open 30 - Jan 2, 2:50 PM
WL-03052637 Labor Open 0.75 $194.25 Jan 2, 2:50 PM
WL-03052638 Labor Open 0.5 $0.00 Jan 2, 2:50 PM
WL-03052639 Travel Open 10 - Jan 2, 2:50 PM
WL-03052640 Labor Open 1.5 $0.00 Jan 2, 2:50 PM

Details