📍 CVS - CVS-05352 — 4110 Pleasant Hill Rd, Duluth GA, 30096
Jan 2, 2025 → May 15, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (234 biz days late)
Active: 254 biz days
Paused: 88 biz days
🕐 Clock stopped: Completed (May 16, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 21, 2026
88 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → May 16, 2026
18 business days (counted)
Running total: 254 of ? biz days used
Created: Jan 2, 2025Completed: May 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 21
Ready for Release
⏸ Paused
88
—
Apr 21 → Apr 21
Assigned
▶ Running
0
236
Apr 21 → May 16
Scheduled
▶ Running
18
254
Holding325.2d (excluded)
Coordinators18.6d
Billing11.8d
✗ SLA Missed
Holding(excluded from total)
325.2 days
Coordinators
18.6 days
Over SLA
Billing
11.8 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 16, 2026 (229 days early)
📅
342.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
27.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay27.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
88.7d
Scheduled
18.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM procedure
Completed checklist and uploaded
Function test
BP stop button working as expected
🔍Technician Findings
Kiosk operational
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233221
Account: CVS
Customer Case Number:
Location: CVS - CVS-05352
Address: 4110 Pleasant Hill Rd, Duluth, GA 30096
Manufacturer:
Model #: LC300-15
Serial #: 300-005755
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-04-29