Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (228 biz days late)
Active: 249 biz days
Paused: 144 biz days
🕐 Clock stopped: Invoiced (Jul 30, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 21, 2026
88 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 23, 2026
2 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 23 → May 6, 2026
9 business days (counted)
Running total: 247 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
May 6 → Jul 28, 2026
56 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Jul 30, 2026
2 business days (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Completed
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 30 → Jul 30, 2026
0 business days (counted)
Running total: 249 of ? biz days used
Created: Jan 2, 2025Invoiced: Jul 30, 2026
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 21
Ready for Release
⏸ Paused
88
—
Apr 21 → Apr 21
Assigned
▶ Running
0
236
Apr 21 → Apr 23
Scheduled
▶ Running
2
238
Apr 23 → May 6
Reschedule
▶ Running
9
247
May 6 → Jul 28
Ready for Release
⏸ Paused
56
—
Jul 28 → Jul 28
Assigned
▶ Running
0
247
Jul 28 → Jul 30
Scheduled
▶ Running
2
249
Jul 30 → Jul 30
Tech On Site
▶ Running
0
249
Jul 30 → Jul 30
Completed
▶ Running
0
249
Jul 30 → Jul 30
Incomplete
▶ Running
0
249
Holding381.6d (excluded)
Coordinators14.2d
Field Work0.0d
Incomplete0.1d (excluded)
Billing3.2d
✗ SLA Missed
Holding(excluded from total)
381.6 days
Coordinators
14.2 days
Over SLA
Field Work
0.0 days
Incomplete(excluded from total)
0.1 days
Billing
3.2 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 30, 2026 (154 days early)
📅
393.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
13 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
145.1d
Scheduled
4.2d / 2.0d SLA
Reschedule
10.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Incomplete
0.1d
Closed
0.1d / 1.0d SLA
Ready to Bill
3.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/30/2026 SR Jen Mender at Logan CVS was sent an email from CVS managment to remove the unit from the store.
🔧Work Performed
unit no longer available, was removed from service quite a while ago per the reccommendation of the CVS management team via Jen Mender
🔍Technician Findings
unit no longer available, was removed from service quite a while ago per the reccommendation of the CVS management team via Jen Mender
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.