📍 CVS - CVS-05684 — 348 West Pine Street, Jessup GA, 31546
Jan 2, 2025 → Sep 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (228 biz days late)
Active: 249 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Sep 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 246 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 22, 2026
3 business days (counted)
Running total: 249 of ? biz days used
Created: Jan 2, 2025Completed: Sep 22, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Sep 17
Ready for Scheduling
▶ Running
10
246
Sep 17 → Sep 17
Assigned
▶ Running
0
246
Sep 17 → Sep 22
Scheduled
▶ Running
3
249
Holding418.2d (excluded)
Coordinators13.6d
Billing10.0d
✗ SLA Missed
Holding(excluded from total)
418.2 days
Coordinators
13.6 days
Over SLA
Billing
10.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Sep 22, 2026 (100 days early)
📅
429.6 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
7 transitionsStatus Changes
⚠️
19.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay19.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
3.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Fails BP/Leak test. Unable to complete PM
Uploaded checklist
🔍Technician Findings
Kiosk operational
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233289
Account: CVS
Customer Case Number:
Location: CVS - CVS-05684
Address: 348 West Pine Street, Jessup, GA 31546
Manufacturer:
Model #: LC300-15
Serial #: 300-005953
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-09-21 15:30:00
Own