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← WO Overview

WO-01233370 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06643 — 220 South Memorial Drive, New Castle IN, 47362

Jan 2, 2025 → Jun 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (222 biz days late)
Active: 243 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (Jun 11, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 31, 2026
73 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 31 → Apr 3, 2026
3 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Entered
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 239 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Apr 3 → Jun 7, 2026
44 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 7 → Jun 7, 2026
0 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 7 → Jun 11, 2026
4 business days (counted)
Running total: 243 of ? biz days used
Created: Jan 2, 2025 Completed: Jun 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Mar 31 Ready for Release ⏸ Paused 73 —
Mar 31 → Mar 31 Assigned ▶ Running 0 236
Mar 31 → Apr 3 Scheduled ▶ Running 3 239
Apr 3 → Apr 3 Entered ▶ Running 0 239
Apr 3 → Jun 7 Ready for Release ⏸ Paused 44 —
Jun 7 → Jun 7 Assigned ▶ Running 0 239
Jun 7 → Jun 11 Scheduled ▶ Running 4 243
Holding 354.8d (excluded)
Coordinators 6.7d
Field Work 0.0d
Billing 15.1d
✗ SLA Missed
Holding (excluded from total)
354.8 days
Coordinators
6.7 days
Over SLA
Field Work
0.0 days
Billing
15.1 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jun 11, 2026 (203 days early)
📅
359.9 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
118.4d
Scheduled
6.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3/2026 CRamen tech unable to get to today. RFR. 

🔧 Work Performed
PM - Unit is leaking pressure, with a pressure drop exceeding 10 mmHg in less than 10 seconds.
🔍 Technician Findings
System on
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01233370
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 74.0 business days
👷
▶
4 Technician Assigned Mar 31, 5:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 109d 3h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-03T13:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-03T13:30:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Charles Ramen Apr 2, 9:39 AM
Scheduled For: 2026-04-03T15:00:00.000+0000, 2026-04-03T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Apr 2, 9:46 AM
Scheduled For: 2026-04-03T17:00:00.000+0000, 2026-04-03T18:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Charles Ramen Apr 3, 3:02 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 21h, 0m
🚨 45.0 business days
👷
▶
3 Technician Assigned Jun 7, 4:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 65d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-06-10T15:00:00.000+0000, 2026-06-10T16:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Jun 10, 11:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled
To: Completed
Duration in Previous: 3d 7h
🏁
Status: Closed by Vincent Nyathi Jun 10, 11:15 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 9:25 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 10m
🚨 15.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 2, 10:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21d 1h
💰
▶
2 Status: Invoiced Jul 2, 11:36 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-266261

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vincent Nyathi
Scheduled
Jun 10, 12:00 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-266261

Work Details (3)

Name Type Status Qty Amount Date
WL-03256067 Labor Open 0.75 $194.25 Jun 10, 11:06 PM
WL-03256068 Labor Open 0.25 $0.00 Jun 10, 11:06 PM
WL-03256069 Travel Open 17 $0.00 Jun 10, 11:06 PM

Details