Last business day of January 2025 · Target: Jan 31, 2025
⚠ 256 biz days overdue
Active: 276 biz days
Paused: 175 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jun 2, 2026
117 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 8, 2026
4 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Entered
Jun 8 → Jun 8, 2026
0 business days (counted)
Running total: 240 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 8 → Jun 24, 2026
11 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 24 → Jun 26, 2026
2 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Entered
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 242 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jun 26 → Sep 2, 2026
47 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 22, 2026
10 business days (counted)
Running total: 276 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jun 2
Ready for Release
⏸ Paused
117
—
Jun 2 → Jun 2
Assigned
▶ Running
0
236
Jun 2 → Jun 8
Scheduled
▶ Running
4
240
Jun 8 → Jun 8
Entered
▶ Running
0
240
Jun 8 → Jun 24
Ready for Release
⏸ Paused
11
—
Jun 24 → Jun 24
Assigned
▶ Running
0
240
Jun 24 → Jun 26
Scheduled
▶ Running
2
242
Jun 26 → Jun 26
Entered
▶ Running
0
242
Jun 26 → Sep 2
Ready for Release
⏸ Paused
47
—
Sep 2 → Oct 7
Ready for Scheduling
▶ Running
24
266
Oct 7 → Oct 7
Assigned
▶ Running
0
266
Oct 7 → Oct 22
Scheduled
▶ Running
10
276
Holding413.7d (excluded)
Coordinators32.5d
⚠ Overdue
Holding(excluded from total)
413.7 days
Coordinators
32.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
8 transitionsStatus Changes
⚠️
27.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Scheduled • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay27.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
177.2d
Scheduled
8.0d / 2.0d SLA
Ready for Scheduling
24.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/26/26 AJinerson - Clearing tech name and placing back in RFR. Tech will now be covering repairs on 6/30. Confirmed with SRogers.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.