📍 CVS - CVS-02147 — 3070 North Main Street, Kennesaw GA, 30144
Jan 2, 2025 → Present
🟡 At Risk
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 254 biz days overdue
Active: 274 biz days
Paused: 177 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 24, 2026
91 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 29, 2026
3 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 29 → Apr 30, 2026
1 business day (counted)
Running total: 240 of ? biz days used
▶ Clock Running
Status: Entered
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 240 of ? biz days used
⏸86d
⏸ Clock Paused
Status: Ready for Release
Apr 30 → Sep 2, 2026
86 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 274 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 24
Ready for Release
⏸ Paused
91
—
Apr 24 → Apr 29
Scheduled
▶ Running
3
239
Apr 29 → Apr 30
Reschedule
▶ Running
1
240
Apr 30 → Apr 30
Entered
▶ Running
0
240
Apr 30 → Sep 2
Ready for Release
⏸ Paused
86
—
Sep 2 → Oct 22
Ready for Scheduling
▶ Running
34
274
Holding414.5d (excluded)
Coordinators5.9d
⚠ Overdue
Holding(excluded from total)
414.5 days
Coordinators
5.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
5 transitionsStatus Changes
⚠️
1.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
On Track
Ready for Scheduling • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay1.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
178.1d
Scheduled
3.9d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/19 KKelch called Ashlie to schedule for 10/27 due to tech availability with arrival between 8 and 10 am. Left VM. Call logged on WO-01435501
10/19/2026jsells
left a voicemail with the work order number and I let the customer know that someone would be calling to schedule the visit
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:15 PM
Work Order:WO-01233391
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM