Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233429 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06923 — 208 West Jackson Street, Sullivan IL, 61951

Jan 2, 2025 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (248 biz days late)
Active: 269 biz days
Paused: 65 biz days
🕐 Clock stopped: Tech Off Site (May 5, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 20, 2026
16 business days (counted)
Running total: 261 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 261 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 261 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Apr 22, 2026
43 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 261 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 29, 2026
5 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 266 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Apr 30, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Apr 30 → Apr 30, 2026
0 business days (counted)
Running total: 266 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 30 → May 4, 2026
2 business days (counted)
Running total: 268 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 4 → May 5, 2026
1 business day (counted)
Running total: 269 of ? biz days used
Created: Jan 2, 2025 Tech Off Site: May 5, 2026
Show SLA Clock Detail (17 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 14 Ready for Release ⏸ Paused 21 —
Jan 14 → Jan 14 Assigned ▶ Running 0 236
Jan 14 → Jan 23 Scheduled ▶ Running 6 242
Jan 23 → Jan 28 Reschedule ▶ Running 3 245
Jan 28 → Jan 28 Assigned ▶ Running 0 245
Jan 28 → Feb 20 Scheduled ▶ Running 16 261
Feb 20 → Feb 22 Reschedule ▶ Running 0 261
Feb 22 → Feb 22 Entered ▶ Running 0 261
Feb 22 → Apr 22 Ready for Release ⏸ Paused 43 —
Apr 22 → Apr 22 Assigned ▶ Running 0 261
Apr 22 → Apr 29 Scheduled ▶ Running 5 266
Apr 29 → Apr 29 Entered ▶ Running 0 266
Apr 29 → Apr 30 Ready for Release ⏸ Paused 1 —
Apr 30 → Apr 30 Assigned ▶ Running 0 266
Apr 30 → May 4 Scheduled ▶ Running 2 268
May 4 → May 5 Tech On Site ▶ Running 1 269
Holding 303.0d (excluded)
Coordinators 36.8d
Field Work 0.6d
Billing 20.0d
✗ SLA Missed
Holding (excluded from total)
303.0 days
Coordinators
36.8 days
Over SLA
Field Work
0.6 days
Billing
20.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: May 5, 2026 (240 days early)
📅
333.7 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
17 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
66.5d
Assigned
0.0d / 0.5d SLA
Scheduled
32.5d / 2.0d SLA
Reschedule
4.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.
🔧 Work Performed
Pm completed
🔍 Technician Findings
No issue found
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233429
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 22.0 business days
👷
▶
4 Technician Assigned Jan 14, 10:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 32d 21h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-22T18:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 10:06 AM
Scheduled For: 2026-01-29T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 10:16 AM
Scheduled For: 2026-01-30T18:00:00.000+0000, 2026-01-29T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 12:25 PM
Scheduled For: 2026-01-22T18:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 4:42 PM
Scheduled For: 2026-01-23T18:00:00.000+0000
⏳ 2.9 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 23, 4:37 PM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 5h
⏳ 3.9 business days
👷
▶
3 Status: Assigned Jan 28, 3:00 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-04T19:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 12:40 PM
Scheduled For: 2026-02-17T19:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 17, 9:22 AM
Scheduled For: 2026-02-24T19:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 20, 10:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 22d 19h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:21 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 12h, 0m
🚨 43.0 business days
👷
▶
4 Technician Assigned Apr 22, 11:12 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 59d 10h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-28T17:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 27, 9:48 AM
Scheduled For: 2026-05-02T16:00:00.000+0000, 2026-04-29T20:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 29, 1:31 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 2h, 0m
👷
▶
3 Technician Assigned Apr 30, 11:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 22h 21m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-04T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Kevin Cox May 4, 4:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
🚗
Status: Tech Off Site by Kevin Cox May 4, 9:41 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 48m
⏱️
▶
2 5x Labor Added May 4, 9:50 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cox
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw May 6, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
🚨 20.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jun 3, 12:51 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 28d 2h
💰
Status: Invoiced by Hannah Shaw Jun 3, 1:02 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⚠️ 9.0 business days
🧾
Invoice Created Jun 15, 2:49 PM
Invoice Number: SM-263716

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Kevin Cox
Scheduled
May 4, 2:00 PM
Created
Jan 2, 3:16 PM
Invoice #
SM-263716

Work Details (5)

Name Type Status Qty Amount Date
WL-03214292 Labor Open 0.5 $194.25 May 4, 9:50 PM
WL-03214293 Labor Open 1.75 $0.00 May 4, 9:50 PM
WL-03214294 Travel Open 158 $0.00 May 4, 9:50 PM
WL-03214295 Labor Open 3.0833333333333 $0.00 May 4, 9:50 PM
WL-03214296 Travel Open 84 $0.00 May 4, 9:50 PM

Details