Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233432 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06522 — 2811 Getz Road, Fort Wayne IN, 46804

Jan 2, 2025 → Sep 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (231 biz days late)
Active: 252 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Sep 25, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 22, 2026
13 business days (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2026
0 business days (counted)
Running total: 249 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 25, 2026
3 business days (counted)
Running total: 252 of ? biz days used
Created: Jan 2, 2025 Completed: Sep 25, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Sep 2 Ready for Release ⏸ Paused 181 —
Sep 2 → Sep 22 Ready for Scheduling ▶ Running 13 249
Sep 22 → Sep 22 Assigned ▶ Running 0 249
Sep 22 → Sep 25 Scheduled ▶ Running 3 252
Holding 418.2d (excluded)
Coordinators 17.0d
Field Work 0.0d
Billing 7.0d
✗ SLA Missed
Holding (excluded from total)
418.2 days
Coordinators
17.0 days
Over SLA
Field Work
0.0 days
Billing
7.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Sep 25, 2026 (97 days early)
📅
433.0 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
13.5d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM - System leaking over 20mmHg
🔍 Technician Findings
System on
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233432
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 182.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 3:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 264d 1h
🚨 14.0 business days
👷
▶
3 Technician Assigned Sep 22, 11:45 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19d 19h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-09-24T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 23, 6:05 PM
Scheduled For: 2026-09-24T17:30:00.000+0000
⏳ 1.7 business days
⏱️
▶
2 3x Labor Added Sep 24, 11:59 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled
To: Completed
Duration in Previous: 2d 12h
🏁
Status: Closed by Vincent Nyathi Sep 25, 12:04 AM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9h 13m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 5, 5:18 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 8h
🧾
▶
2 Invoice Created Oct 5, 5:29 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Ready for Scheduling
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vincent Nyathi
Scheduled
Sep 24, 1:30 PM
Created
Jan 2, 3:16 PM
Invoice #
SM-274428

Work Details (3)

Name Type Status Qty Amount Date
WL-03399800 Labor Open 0.41666666666667 $194.25 Sep 24, 11:59 PM
WL-03399801 Labor Open 0.33333333333333 $0.00 Sep 24, 11:59 PM
WL-03399802 Travel Open 11 $0.00 Sep 24, 11:59 PM

Details