📍 CVS - CVS-02900 — 34344 North Highway 45, Grayslake IL, 60030
Jan 2, 2025 → Jul 22, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (224 biz days late)
Active: 245 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Jul 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸84d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 15, 2026
84 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 22, 2026
5 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Entered
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 241 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 22 → Apr 22, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 27, 2026
3 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Entered
Apr 27 → Apr 27, 2026
0 business days (counted)
Running total: 244 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Apr 27 → Jul 21, 2026
58 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 244 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 22, 2026
1 business day (counted)
Running total: 245 of ? biz days used
Created: Jan 2, 2025Completed: Jul 22, 2026
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 15
Ready for Release
⏸ Paused
84
—
Apr 15 → Apr 15
Assigned
▶ Running
0
236
Apr 15 → Apr 22
Scheduled
▶ Running
5
241
Apr 22 → Apr 22
Entered
▶ Running
0
241
Apr 22 → Apr 22
Ready for Release
⏸ Paused
0
—
Apr 22 → Apr 22
Assigned
▶ Running
0
241
Apr 22 → Apr 27
Scheduled
▶ Running
3
244
Apr 27 → Apr 27
Entered
▶ Running
0
244
Apr 27 → Jul 21
Ready for Release
⏸ Paused
58
—
Jul 21 → Jul 21
Assigned
▶ Running
0
244
Jul 21 → Jul 22
Scheduled
▶ Running
1
245
Holding380.8d (excluded)
Coordinators11.4d
Billing8.9d
✗ SLA Missed
Holding(excluded from total)
380.8 days
Coordinators
11.4 days
Over SLA
Billing
8.9 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 22, 2026 (162 days early)
📅
387.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
13.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay13.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
144.3d
Scheduled
11.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Attempted to get pressure to hold multiple times via calibrated manometer - unable to hold pressure successfully. Self BP test performed - cuff deflated rapidly - Error 2 test fail.
🔍Technician Findings
Unable to perform 250 mmHg cal. Unit unable to hold pressure at any level (50, 100, 150, 200, 250). Attempted to run self BP test - cuff deflated rapidly during test - Error 2.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.