📍 CVS - CVS-02731 — 2200 Gulf To Bay Boulevard, Clearwater FL, 33765
Jan 2, 2025 → Sep 5, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (221 biz days late)
Active: 241 biz days
Paused: 178 biz days
🕐 Clock stopped: Invoiced (Sep 5, 2026)
34d
▶ Clock Running
Status: Created
Jan 2 → Feb 21, 2025
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 21 → Feb 21, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 21 → Mar 3, 2025
6 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 4, 2025
1 business day (counted)
Running total: 41 of ? biz days used
195d
▶ Clock Running
Status: On Hold
Mar 4 → Dec 12, 2025
195 business days (counted)
Running total: 236 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Aug 21, 2026
173 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 21 → Aug 28, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 28 → Aug 28, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 4, 2026
5 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 4, 2026
0 business days (counted)
Running total: 241 of ? biz days used
▶ Clock Running
Status: Completed
Sep 4 → Sep 5, 2026
0 business days (counted)
Running total: 241 of ? biz days used
Created: Jan 2, 2025Invoiced: Sep 5, 2026
Show SLA Clock Detail (15 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Feb 21
Created
▶ Running
34
34
Feb 21 → Feb 21
Assigned
▶ Running
0
34
Feb 21 → Mar 3
Scheduled
▶ Running
6
40
Mar 3 → Mar 3
Entered
▶ Running
0
40
Mar 3 → Mar 4
Ready for Scheduling
▶ Running
1
41
Mar 4 → Dec 12
On Hold
▶ Running
195
236
Dec 12 → Aug 21
Ready for Release
⏸ Paused
173
—
Aug 21 → Aug 21
Assigned
▶ Running
0
236
Aug 21 → Aug 21
Scheduled
▶ Running
0
236
Aug 21 → Aug 21
Entered
▶ Running
0
236
Aug 21 → Aug 28
Ready for Release
⏸ Paused
5
—
Aug 28 → Aug 28
Assigned
▶ Running
0
236
Aug 28 → Sep 4
Scheduled
▶ Running
5
241
Sep 4 → Sep 4
Tech On Site
▶ Running
0
241
Sep 4 → Sep 5
Completed
▶ Running
0
241
Holding409.7d (excluded)
Coordinators14.7d
Field Work1.1d
Billing19.0d
✗ SLA Missed
Holding(excluded from total)
409.7 days
Coordinators
14.7 days
Over SLA
Field Work
1.1 days
Billing
19.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Sep 5, 2026 (117 days early)
📅
419.5 daysTotal Age
⏱️
196.0d in On HoldLongest Stage
🔄
17 transitionsStatus Changes
⚠️
27.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay196.0 days stuck in "On Hold"
⏱️
Total Delay27.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
230.5d
Assigned
0.1d / 0.5d SLA
Scheduled
12.7d / 2.0d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Ready for Release
179.2d
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/21/26 RBerry- Placed back in RFR due to repair.
3/4/25 RCook- Found WO in RFS. Placed WO back on hold.
🔧Work Performed
PM service
🔍Technician Findings
Fully working health station
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.