📍 CVS - CVS-03863 — 301 Thomas Street West, Lake City SC, 29560
Jan 2, 2025 → Mar 6, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (217 biz days late)
Active: 238 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Mar 4, 2026
54 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 6, 2026
2 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 238 of ? biz days used
Created: Jan 2, 2025Completed: Mar 6, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Mar 4
Ready for Release
⏸ Paused
54
—
Mar 4 → Mar 4
Assigned
▶ Running
0
236
Mar 4 → Mar 6
Scheduled
▶ Running
2
238
Mar 6 → Mar 6
Tech On Site
▶ Running
0
238
Holding291.2d (excluded)
Coordinators2.8d
Field Work0.6d
Billing17.0d
✗ SLA Missed
Holding(excluded from total)
291.2 days
Coordinators
2.8 days
Over SLA
Field Work
0.6 days
Billing
17.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Mar 6, 2026 (300 days early)
📅
292.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
18.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay18.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
54.7d
Assigned
0.0d / 0.5d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
3/6/26 PC- PM
Technician Findings upon arrival: Found no unit onsite.
Actions Taken/Work Performed: Check back of store and there wasn't a unit there. Spoke to store manager and was told that the unit was put in the trashed. One of the employers took the unit home. spoke to L2 and told what I was told. Manager said they did want a new unit. Was told by L2 to let them know the unit needed to be return to the store.
Final Resolution: No unit on-site.
🔍Technician Findings
3/6/26 PC- PM
Technician Findings upon arrival: Found no unit onsite.
Actions Taken/Work Performed: Check back of store and there wasn't a unit there. Spoke to store manager and was told that the unit was put in the trashed. One of the employers took the unit home. spoke to L2 and told what I was told. Manager said they did want a new unit. Was told by L2 to let them know the unit needed to be return to the store.
Final Resolution: No unit on-site.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Mar 8, 2026 11:10pm
@Allison Belyea please see techs notes the kiosk was taken home by a staff member.
📅
WO-01233495 - Preventive Maintenance - DD: 12/31/2026 - LC300-15 - Lake City - CVS - CVS-03863
Mar 6, 2026 10:00am – 11:00am
Work Order: WO-01233495
Account: CVS
Customer Case Number:
Location: CVS - CVS-03863
Address: 301 Thomas Street West, Lake City, SC 29560
Manufacturer:
Model #: LC300-15
Serial #: 300-006572
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-03-06 15:00:0