📍 CVS - CVS-02874 — 4000 East Bay Drive, Clearwater FL, 33764
Jan 2, 2025 → Oct 12, 2026
🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (242 biz days late)
Active: 262 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 12, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Aug 21, 2026
173 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 21 → Aug 21, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 21 → Sep 2, 2026
8 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 12, 2026
2 business days (counted)
Running total: 262 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 12 → Oct 12, 2026
0 business days (counted)
Running total: 262 of ? biz days used
Created: Jan 2, 2025Completed: Oct 12, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Aug 21
Ready for Release
⏸ Paused
173
—
Aug 21 → Aug 21
Assigned
▶ Running
0
236
Aug 21 → Sep 2
Ready for Release
⏸ Paused
8
—
Sep 2 → Oct 7
Ready for Scheduling
▶ Running
24
260
Oct 7 → Oct 7
Assigned
▶ Running
0
260
Oct 7 → Oct 12
Scheduled
▶ Running
2
262
Oct 12 → Oct 12
Tech On Site
▶ Running
0
262
Holding419.2d (excluded)
Coordinators27.1d
✗ SLA Missed
Holding(excluded from total)
419.2 days
Coordinators
27.1 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
443.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
10 transitionsStatus Changes
⚠️
25.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay25.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
182.7d
Assigned
0.1d / 0.5d SLA
Ready for Scheduling
24.5d / 1.0d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed the CVS PM.
🔍Technician Findings
The kiosk was functioning normally.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.