📍 CVS - CVS-03791 — 1510 E Andrew Johnson Hwy, Greeneville TN, 37745
Jan 2, 2025 → Apr 23, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (218 biz days late)
Active: 239 biz days
Paused: 87 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸87d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 20, 2026
87 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 22, 2026
2 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 239 of ? biz days used
Created: Jan 2, 2025Completed: Apr 23, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 20
Ready for Release
⏸ Paused
87
—
Apr 20 → Apr 22
Assigned
▶ Running
2
238
Apr 22 → Apr 23
Scheduled
▶ Running
1
239
Apr 23 → Apr 23
Tech On Site
▶ Running
0
239
Holding324.2d (excluded)
Coordinators4.4d
Field Work0.8d
Billing9.5d
✗ SLA Missed
Holding(excluded from total)
324.2 days
Coordinators
4.4 days
Over SLA
Field Work
0.8 days
Billing
9.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Apr 24, 2026 (251 days early)
📅
326.8 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
8.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay8.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
87.7d
Assigned
2.6d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
6.6d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
4/23/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed CVS PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
4/23/26 PC- PM
Technician Findings upon arrival: Found unit fully function.
Actions Taken/Work Performed: Completed CVS PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.