📍 CVS - CVS-06792 — 4495 West State Road 46, Columbus IN, 47201
Jan 2, 2025 → Sep 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (227 biz days late)
Active: 248 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Sep 21, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 24, 2026
153 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Sep 2, 2026
28 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 16, 2026
9 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2026
0 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 21, 2026
3 business days (counted)
Running total: 248 of ? biz days used
Created: Jan 2, 2025Completed: Sep 21, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 24
Ready for Release
⏸ Paused
153
—
Jul 24 → Jul 24
Assigned
▶ Running
0
236
Jul 24 → Jul 24
Scheduled
▶ Running
0
236
Jul 24 → Jul 24
Entered
▶ Running
0
236
Jul 24 → Sep 2
Ready for Release
⏸ Paused
28
—
Sep 2 → Sep 16
Ready for Scheduling
▶ Running
9
245
Sep 16 → Sep 16
Assigned
▶ Running
0
245
Sep 16 → Sep 21
Scheduled
▶ Running
3
248
Holding418.7d (excluded)
Coordinators12.6d
Billing11.0d
✗ SLA Missed
Holding(excluded from total)
418.7 days
Coordinators
12.6 days
Over SLA
Billing
11.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Sep 21, 2026 (101 days early)
📅
428.8 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay19.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
182.3d
Scheduled
3.1d / 2.0d SLA
Ready for Scheduling
9.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/24/26 RBerry- Placed back into RFR due to repairs.
🔧Work Performed
PM
🔍Technician Findings
System on
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.