📍 CVS - CVS-06792 — 4495 West State Road 46, Columbus IN, 47201
Jan 2, 2025 → Present
🟢 On Track
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 216 biz days overdue
Active: 236 biz days
Paused: 168 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jul 24, 2026
153 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Jul 24 → Jul 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 24 → Aug 14, 2026
15 business days (not counted)
Created: Jan 2, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jul 24
Ready for Release
⏸ Paused
153
—
Jul 24 → Jul 24
Assigned
▶ Running
0
236
Jul 24 → Jul 24
Scheduled
▶ Running
0
236
Jul 24 → Jul 24
Entered
▶ Running
0
236
Jul 24 → Aug 14
Ready for Release
⏸ Paused
15
—
Holding390.2d (excluded)
Coordinators0.5d
⚠ Overdue
Holding(excluded from total)
390.2 days
Coordinators
0.5 days
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
404.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
3 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Ready for Release • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
153.7d
Scheduled
0.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/24/26 RBerry- Placed back into RFR due to repairs.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:16 PM
Work Order:WO-01233533
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM