Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233571 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-06736 — 2326 61St Street, Galveston TX, 77551

Jan 2, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
⚠ 277 biz days overdue
Active: 297 biz days
Paused: 107 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 242 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 23 → Mar 4, 2026
27 business days (counted)
Running total: 269 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 4 → Mar 31, 2026
19 business days (counted)
Running total: 288 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 288 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Apr 29, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → May 1, 2026
2 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 1 → May 1, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 1 → May 6, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 6 → May 6, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 6 → May 13, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 13 → May 13, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 13 → May 21, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 21 → May 21, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Entered
May 21 → May 21, 2026
0 business days (counted)
Running total: 290 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 21 → May 27, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 290 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 28, 2026
1 business day (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Entered
May 28 → May 28, 2026
0 business days (counted)
Running total: 291 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 28 → Jun 23, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2026
0 business days (counted)
Running total: 291 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 23 → Jun 30, 2026
5 business days (counted)
Running total: 296 of ? biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 296 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 30 → Jul 31, 2026
22 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 296 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 31 → Aug 3, 2026
1 business day (counted)
Running total: 297 of ? biz days used
▶ Clock Running
Status: Entered
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 297 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 3 → Aug 14, 2026
9 business days (not counted)
Created: Jan 2, 2025 Today
Show SLA Clock Detail (32 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 14 Ready for Release ⏸ Paused 21 —
Jan 14 → Jan 23 Assigned ▶ Running 6 242
Jan 23 → Mar 4 Scheduled ▶ Running 27 269
Mar 4 → Mar 31 Reschedule ▶ Running 19 288
Mar 31 → Mar 31 Entered ▶ Running 0 288
Mar 31 → Apr 29 Ready for Release ⏸ Paused 21 —
Apr 29 → May 1 Assigned ▶ Running 2 290
May 1 → May 1 Entered ▶ Running 0 290
May 1 → May 6 Ready for Release ⏸ Paused 3 —
May 6 → May 6 Assigned ▶ Running 0 290
May 6 → May 6 Scheduled ▶ Running 0 290
May 6 → May 6 Entered ▶ Running 0 290
May 6 → May 13 Ready for Release ⏸ Paused 5 —
May 13 → May 13 Assigned ▶ Running 0 290
May 13 → May 13 Entered ▶ Running 0 290
May 13 → May 21 Ready for Release ⏸ Paused 6 —
May 21 → May 21 Assigned ▶ Running 0 290
May 21 → May 21 Entered ▶ Running 0 290
May 21 → May 27 Ready for Release ⏸ Paused 3 —
May 27 → May 27 Assigned ▶ Running 0 290
May 27 → May 28 Scheduled ▶ Running 1 291
May 28 → May 28 Entered ▶ Running 0 291
May 28 → Jun 23 Ready for Release ⏸ Paused 17 —
Jun 23 → Jun 23 Assigned ▶ Running 0 291
Jun 23 → Jun 30 Scheduled ▶ Running 5 296
Jun 30 → Jun 30 Entered ▶ Running 0 296
Jun 30 → Jul 31 Ready for Release ⏸ Paused 22 —
Jul 31 → Jul 31 Assigned ▶ Running 0 296
Jul 31 → Aug 3 Scheduled ▶ Running 1 297
Aug 3 → Aug 3 Entered ▶ Running 0 297
Aug 3 → Aug 14 Ready for Release ⏸ Paused 9 —
Holding 341.0d (excluded)
Coordinators 66.4d
⚠ Overdue
Holding (excluded from total)
341.0 days
Coordinators
66.4 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 (139 days left)
📅
404.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
22 transitions Status Changes
⚠️
54.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 588 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 54.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
104.5d
Assigned
10.1d / 0.5d SLA
Scheduled
37.8d / 2.0d SLA
Reschedule
18.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/30/26 RBerry- Placed WO back into RFR due to repairs.

⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233571
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 22.0 business days
👷
▶
2 Technician Assigned Jan 14, 9:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 32d 20h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jan 23, 1:40 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 9d 4h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-30T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:16 AM
Scheduled For: 2026-02-06T18:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 1:02 PM
Scheduled For: 2026-02-05T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 9:28 AM
Scheduled For: 2026-02-19T18:30:00.000+0000
📅
Dispatch Scheduled by Laura Hill Feb 5, 11:06 AM
Scheduled For: 2026-03-04T18:30:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 27, 3:38 PM
Scheduled For: 2026-03-05T18:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Mar 4, 4:53 PM
From: Scheduled
To: Reschedule
Duration in Previous: 40d 3h
🚨 18.9 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 26d 4h, 0m
🚨 22.3 business days
👷
▶
2 Technician Assigned Apr 29, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 29d 13h
⏳ 3.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 1, 1:56 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 2h, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 6, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 19h
📅
▶
2 Dispatch Scheduled May 6, 9:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6m
🆕
Status: Entered by Kaitlyn Kelch May 6, 1:16 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 6m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 13, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 20h
🆕
Status: Entered by Kaitlyn Kelch May 13, 10:25 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 10m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 21, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 8d 0h
🆕
Status: Entered by Kaitlyn Kelch May 21, 10:54 AM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 14m, 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned May 27, 9:27 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 5d 22h
📅
▶
2 Dispatch Scheduled May 27, 9:34 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 6m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 28, 4:14 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 6h, 0m
🚨 18.0 business days
👷
▶
2 Technician Assigned Jun 23, 3:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 25d 22h
🗓️
▶
2 Status: Scheduled Jun 23, 3:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-07-01T15:30:00.000+0000
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Jun 30, 2:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 22h, 0m
🚨 23.0 business days
👷
▶
3 Technician Assigned Jul 31, 9:38 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 30d 19h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-05T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 3, 9:18 AM
Scheduled For: 2026-08-05T15:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Aug 3, 10:18 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 0h, 0m

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 27.7 business days (threshold: 2.0 business days)
Exceeded by 25.7 business days
Reschedule
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Jan 2, 3:16 PM
Invoice #
N/A

Details