Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233609 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-01603 — 104 Washington Street, Norwell MA, 02061

Jan 2, 2025 → Oct 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (248 biz days late)
Active: 269 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 21, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 7, 2026
24 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 21, 2026
9 business days (counted)
Running total: 269 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 269 of ? biz days used
Created: Jan 2, 2025 Completed: Oct 21, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Sep 2 Ready for Release ⏸ Paused 181 —
Sep 2 → Oct 7 Ready for Scheduling ▶ Running 24 260
Oct 7 → Oct 7 Assigned ▶ Running 0 260
Oct 7 → Oct 21 Scheduled ▶ Running 9 269
Oct 21 → Oct 21 Tech On Site ▶ Running 0 269
Holding 418.2d (excluded)
Coordinators 34.3d
Field Work 1.1d
✗ SLA Missed
Holding (excluded from total)
418.2 days
Coordinators
34.3 days
Over SLA
Field Work
1.1 days
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Oct 21, 2026 (71 days early)
📅
450.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
7 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 657 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
24.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/20/26 PC- PM Technician Findings upon arrival: Found no unit on site Actions Taken/Work Performed: No unit on-site. Check back of store unit is gone. Manger said it was removed a long time back. Final Resolution: No unit on-site
🔍 Technician Findings
10/20/26 PC- PM Technician Findings upon arrival: Found no unit on site Actions Taken/Work Performed: No unit on-site. Check back of store unit is gone. Manger said it was removed a long time back. Final Resolution: No unit on-site
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233609
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 182.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 3:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 264d 1h
🚨 25.0 business days
👷
▶
4 Status: Assigned Oct 7, 1:48 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Praelow Cameron
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-10-21T12:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 10.0 business days
🔧
Status: Tech On Site by Praelow Cameron Oct 21, 9:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
✔️
Status: Completed by Praelow Cameron Oct 21, 9:36 AM
From: Tech On Site
To: Completed
Duration in Previous: 34m
⏱️
▶
2 5x Labor Added Oct 21, 6:50 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 9h 17m

Bottlenecks

Ready for Scheduling
Duration: 24.5 business days (threshold: 1.0 business days)
Exceeded by 23.5 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Praelow Cameron
Scheduled
Oct 21, 8:30 AM
Created
Jan 2, 3:16 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03438549 Labor Open 0.75 $0.00 Oct 21, 6:50 PM
WL-03438550 Labor Open 0.75 $194.25 Oct 21, 6:50 PM
WL-03438551 Expenses Open 1 $0.00 Oct 21, 6:50 PM
WL-03438552 Expenses Open 1 $0.00 Oct 21, 6:50 PM
WL-03438553 Travel Open 24 $0.00 Oct 21, 6:50 PM

Details