📍 CVS - CVS-03056 — 2293 H Delarosa Sr Street, Soledad CA, 93960
Jan 2, 2025 → Jul 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (366 biz days late)
Active: 387 biz days
🕐 Clock stopped: Completed (Jul 22, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Dec 12, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 236 of ? biz days used
150d
▶ Clock Running
Status: Scheduled
Dec 12 → Jul 21, 2026
150 business days (counted)
Running total: 386 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 22, 2026
1 business day (counted)
Running total: 387 of ? biz days used
Created: Jan 2, 2025Completed: Jul 22, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Dec 12
Ready for Release
⏸ Paused
0
—
Dec 12 → Dec 12
Assigned
▶ Running
0
236
Dec 12 → Jul 21
Scheduled
▶ Running
150
386
Jul 21 → Jul 22
Tech On Site
▶ Running
1
387
Holding236.5d (excluded)
Coordinators150.7d
Field Work0.6d
Billing9.0d
✗ SLA Missed
Holding(excluded from total)
236.5 days
Coordinators
150.7 days
Over SLA
Field Work
0.6 days
Billing
9.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Jul 22, 2026 (162 days early)
📅
386.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
7 transitionsStatus Changes
⚠️
156.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay156.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
0.1d
Scheduled
150.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed preventive maintenance in accordance with the LC300 Preventive Maintenance Instructions (Doc #KGFSWI001). No operational issues were found, and the kiosk is functioning properly. However, the kiosk is missing the rear left support bracket and leveling foot, which makes it slightly unstable. It is also missing mounting hardware on the front left side of the seat, causing additional instability. Photos have been attached to identify the locations of the missing components. Neither the store manager nor the pharmacy manager was available. I spoke with Staff Pharmacist Brenda Vu, advised of the missing hardware and the resulting instability, and informed her that I was placing the kiosk out of service until the missing components are replaced. Brenda agreed that this was the appropriate course of action.
🔍Technician Findings
Kiosk plugged in, and fully operational.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233653
Account: CVS
Customer Case Number:
Location: CVS - CVS-03056
Address: 2293 H Delarosa Sr Street, Soledad, CA 93960
Manufacturer:
Model #: LC300-15
Serial #: 300-007016
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-