Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (220 biz days late)
Active: 241 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Sep 1, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Aug 25, 2026
175 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 1, 2026
5 business days (counted)
Running total: 241 of ? biz days used
Created: Jan 2, 2025Completed: Sep 1, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Aug 25
Ready for Release
⏸ Paused
175
—
Aug 25 → Aug 25
Assigned
▶ Running
0
236
Aug 25 → Sep 1
Scheduled
▶ Running
5
241
Holding412.2d (excluded)
Coordinators5.5d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
412.2 days
Coordinators
5.5 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Sep 1, 2026 (121 days early)
📅
415.9 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
4.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
175.7d
Scheduled
5.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Facility is removing kiosk from retail floor
No PM performed
🔍Technician Findings
Kiosk UNSAFE
Out of Order
Missing stabilizer on back right of bench
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233670
Account: CVS
Customer Case Number:
Location: CVS - CVS-03778
Address: 317 Liberty Street, Waynesboro, GA 30830
Manufacturer:
Model #: LC300-15
Serial #: 300-007052
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-08-31 17:15:00
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