📍 CVS - CVS-05750 — 1379 North Frederick Pike, Winchester VA, 22603
Jan 2, 2025 → May 27, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (282 biz days late)
Active: 303 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (May 27, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Feb 20, 2026
46 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 236 of ? biz days used
64d
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → May 21, 2026
64 business days (counted)
Running total: 300 of ? biz days used
▶ Clock Running
Status: Assigned
May 21 → May 22, 2026
1 business day (counted)
Running total: 301 of ? biz days used
▶ Clock Running
Status: Scheduled
May 22 → May 27, 2026
2 business days (counted)
Running total: 303 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 27 → May 27, 2026
0 business days (counted)
Running total: 303 of ? biz days used
Created: Jan 2, 2025Completed: May 27, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Feb 20
Ready for Release
⏸ Paused
46
—
Feb 20 → Feb 20
Assigned
▶ Running
0
236
Feb 20 → Feb 20
Scheduled
▶ Running
0
236
Feb 20 → Feb 20
Entered
▶ Running
0
236
Feb 20 → May 21
Ready for Scheduling
▶ Running
64
300
May 21 → May 22
Assigned
▶ Running
1
301
May 22 → May 27
Scheduled
▶ Running
2
303
May 27 → May 27
Tech On Site
▶ Running
0
303
Holding283.2d (excluded)
Coordinators69.2d
Field Work0.7d
Billing5.0d
✗ SLA Missed
Holding(excluded from total)
283.2 days
Coordinators
69.2 days
Over SLA
Field Work
0.7 days
Billing
5.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: May 27, 2026 (218 days early)
📅
349.5 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
12 transitionsStatus Changes
⚠️
69.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay69.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
46.7d
Assigned
1.4d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Ready for Scheduling
64.8d / 1.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
5/27/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full CVS PM.
Final Resolution: Unit passed all function test.
🔍Technician Findings
5/27/26 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed full CVS PM.
Final Resolution: Unit passed all function test.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01233717
Account: CVS
Customer Case Number:
Location: CVS - CVS-05750
Address: 1379 North Frederick Pike, Winchester, VA 22603
Manufacturer:
Model #: LC300-15
Serial #: 300-007181
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2026
Scheduled Date/Time: 2026-05-27 18: