Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (234 biz days late)
Active: 255 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 14, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Feb 6, 2026
16 business days (counted)
Running total: 252 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 11, 2026
3 business days (counted)
Running total: 255 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 255 of ? biz days used
Created: Jan 2, 2025Completed: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jan 14
Ready for Release
⏸ Paused
21
—
Jan 14 → Feb 6
Assigned
▶ Running
16
252
Feb 6 → Feb 11
Scheduled
▶ Running
3
255
Feb 11 → Feb 11
Tech On Site
▶ Running
0
255
Holding258.2d (excluded)
Coordinators20.4d
Field Work0.9d
Billing13.0d
✗ SLA Missed
Holding(excluded from total)
258.2 days
Coordinators
20.4 days
Over SLA
Field Work
0.9 days
Billing
13.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026
Completed: Feb 12, 2026 (322 days early)
📅
276.6 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
9 transitionsStatus Changes
⚠️
29.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay29.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
21.7d
Assigned
17.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/12/26 lcoonrod
sent chatter to Chris B that this has notes that unit needs replaced.
🔧Work Performed
2/11/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional in the back of the store.
Actions Taken/Work Performed: Complete CVS PM. Unit has one of it legs completely missing on unit. unit will need to replace. If someone sits on it the wrong way it will tip over.
.
Final Resolution: Follow up needed.
🔍Technician Findings
2/11/2026 PC- PM
Technician Findings upon arrival: Found unit fully functional in the back of the store.
Actions Taken/Work Performed: Complete CVS PM. Unit has one of it legs completely missing on unit. unit will need to replace. If someone sits on it the wrong way it will tip over.
.
Final Resolution: Follow up needed.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Feb 11, 2026 4:34pm
@Praelow Cameron The notes state structural damage. What type of damage is there? Is it needing replaced or repaired? Thank you!!
@Melissa Owens
Feb 12, 2026 3:46pm
@Chris Bakkemo This has notes: Structural damage to unit. unit will need to be replaced. Pictures are in WO.