Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (244 biz days late)
Active: 265 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 15, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 28, 2026
17 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 28 → Oct 7, 2026
7 business days (counted)
Running total: 260 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 15, 2026
5 business days (counted)
Running total: 265 of ? biz days used
Created: Jan 2, 2025Completed: Oct 15, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Sep 28
Ready for Scheduling
▶ Running
17
253
Sep 28 → Oct 7
Assigned
▶ Running
7
260
Oct 7 → Oct 15
Scheduled
▶ Running
5
265
Holding418.2d (excluded)
Coordinators30.0d
✗ SLA Missed
Holding(excluded from total)
418.2 days
Coordinators
30.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
445.9 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
6 transitionsStatus Changes
⚠️
27.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay27.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
17.5d / 1.0d SLA
Assigned
7.4d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10.16.26 hshaw - clarify with tech no labor travel and mileage
🔧Work Performed
PM completed
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Oct 16, 2026 9:36am
@Brian Williams no labor travel and mileage on this WO. Please clarify, thank you.