Last business day of January 2025 · Target: Jan 31, 2025
⚠ 240 biz days overdue
Active: 260 biz days
Paused: 191 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Sep 2, 2026
181 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 5, 2026
22 business days (counted)
Running total: 258 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 5 → Oct 5, 2026
0 business days (counted)
Running total: 258 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 5 → Oct 7, 2026
2 business days (counted)
Running total: 260 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 7 → Oct 7, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Oct 7 → Oct 7, 2026
0 business days (counted)
Running total: 260 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 7 → Oct 22, 2026
10 business days (not counted)
Created: Jan 2, 2025Today
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Sep 2
Ready for Release
⏸ Paused
181
—
Sep 2 → Oct 5
Ready for Scheduling
▶ Running
22
258
Oct 5 → Oct 5
Assigned
▶ Running
0
258
Oct 5 → Oct 7
Scheduled
▶ Running
2
260
Oct 7 → Oct 7
Ready for Release
⏸ Paused
0
—
Oct 7 → Oct 7
Entered
▶ Running
0
260
Oct 7 → Oct 22
Ready for Release
⏸ Paused
10
—
Holding418.2d (excluded)
Coordinators25.5d
⚠ Overdue
Holding(excluded from total)
418.2 days
Coordinators
25.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (70 days left)
📅
451.3 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
4 transitionsStatus Changes
⚠️
22.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 657 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay22.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
181.7d
Ready for Scheduling
22.5d / 1.0d SLA
Scheduled
3.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/7/26- BBaggett- returning to dispatch, clearing techs name and placing into RFR due to tech covering repair.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:16 PM
Work Order:WO-01233759
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM
From:On Hold
To:Ready for Release
Duration in Previous:343d 21h
🚨182.0 business days
📅
Status: Ready for Scheduling by Rhea BerrySep 2, 3:47 PM