Last business day of January 2025 · Target: Jan 31, 2025
⚠ 225 biz days overdue
Active: 245 biz days
Paused: 159 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸85d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Apr 16, 2026
85 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 16, 2026
0 business days (counted)
Running total: 236 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 16 → Apr 29, 2026
9 business days (counted)
Running total: 245 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 245 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Aug 14, 2026
74 business days (not counted)
Created: Jan 2, 2025Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Apr 16
Ready for Release
⏸ Paused
85
—
Apr 16 → Apr 16
Assigned
▶ Running
0
236
Apr 16 → Apr 29
Scheduled
▶ Running
9
245
Apr 29 → Apr 29
Entered
▶ Running
0
245
Apr 29 → Aug 14
Ready for Release
⏸ Paused
74
—
Holding322.2d (excluded)
Coordinators10.0d
⚠ Overdue
Holding(excluded from total)
322.2 days
Coordinators
10.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
404.3 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
3 transitionsStatus Changes
⚠️
8.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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At Risk - Monitor Closely
Ready for Release • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
⏱️
Total Delay8.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
85.7d
Scheduled
10.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/29/26 AJinerson - Tech will be over 40 hours and requested to remove this PM from scheduled route. Confirmed w/ tech sup. Clearing tech name and placing back into RFR.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
Model 300 with Backboard
Timeline
📋
Work Order Created Jan 2, 3:16 PM
Work Order:WO-01233773
Type:Preventive Maintenance
Priority:PSM
🚨237.0 business days
✅
Status: Ready for Release by Stephanie RamenDec 12, 1:08 PM