Last business day of January 2025 · Target: Jan 31, 2025
⚠ 252 biz days overdue
Active: 272 biz days
Paused: 132 biz days
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jun 24, 2026
132 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 24 → Jun 24, 2026
0 business days (counted)
Running total: 236 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jun 24 → Aug 14, 2026
36 business days (counted)
Running total: 272 of ? biz days used
Created: Jan 2, 2025Today
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Dec 12
Created
▶ Running
236
236
Dec 12 → Jun 24
Ready for Release
⏸ Paused
132
—
Jun 24 → Jun 24
Assigned
▶ Running
0
236
Jun 24 → Aug 14
Scheduled
▶ Running
36
272
Holding369.2d (excluded)
⚠ Overdue
Holding(excluded from total)
369.2 days
Created: Jan 2, 2025
Due: Dec 31, 2026 (139 days left)
📅
404.3 daysTotal Age
⏱️
236.5d in On HoldLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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On Track
Scheduled • 588 days old
🚨
Primary Delay236.5 days stuck in "On Hold"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
132.7d
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.