Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01234550 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-04263 — 1676 Highway 17 North, Mount Pleasant SC, 29464

Jan 2, 2025 → Jan 13, 2026

✅ Completed
PSM Last business day of January 2025
Target: Jan 31, 2025
🕐 Clock stopped: Completed (Jan 13)
⏸ 26d excluded (parts wait + holding)
✗ SLA Missed (321d late)
Holding 266.2d (excluded)
Coordinators 4.7d
Field Work 0.3d
Billing 14.0d
✗ SLA Missed
Holding (excluded from total)
266.2 days
Coordinators
4.7 days
Over SLA
Field Work
0.3 days
Billing
14.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
268.5 days Total Age
⏱️
246.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 497 days old
🚨
Primary Delay 246.5 days stuck in "On Hold"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
246.5d
Ready for Release
19.7d
Assigned
1.7d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/13/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete CVS PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
1/13/2026 PC- PM Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete CVS PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:17 PM
Work Order: WO-01234550
Type: Preventive Maintenance
Priority: PSM
🚨 247.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 20.0 business days
👷
▶
2 Technician Assigned Jan 8, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 26d 23h
🗓️
▶
2 Status: Scheduled Jan 9, 9:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-13T17:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Jan 13, 12:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
✔️
Status: Completed by Praelow Cameron Jan 13, 1:07 PM
From: Tech On Site
To: Completed
Duration in Previous: 48m
⏱️
3x Labor Added Jan 13, 2:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 30
🏁
Status: Closed by Praelow Cameron Jan 13, 2:47 PM
From: Completed
To: Closed
Duration in Previous: 1h 39m
📄
Status: Ready to Bill by Hannah Shaw Jan 14, 9:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 2m
🚨 14.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:48 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 5h
🧾
▶
2 Invoice Created Feb 2, 4:06 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Praelow Cameron
Scheduled
Jan 13, 12:00 PM
Created
Jan 2, 3:17 PM
Invoice #
SM-252831

Work Details (3)

Name Type Status Qty Amount Date
WL-03063311 Labor Open 0.5 $0.00 Jan 13, 2:37 PM
WL-03063312 Labor Open 1 $194.25 Jan 13, 2:37 PM
WL-03063313 Travel Open 30 $0.00 Jan 13, 2:37 PM

Details